Privacy Policy
How Main Ave Marketing collects, uses, and protects your information
Information We Collect
Main Ave Marketing collects the following types of information to provide our AI text-back, call recording, and transaction coordinator services:
- Contact Information: Name, phone number, email address
- Business Information: Company name, business type, service area
- Call Data: Call recordings, transcripts, and call metadata
- Text Message Content: SMS messages sent and received through our system
- Usage Data: How you interact with our services and website
How We Use Your Information
We use the collected information to:
- Provide AI-powered text-back responses to your missed calls
- Record and transcribe phone calls for quality and training purposes
- Deliver transaction coordinator services
- Improve our AI responses and service quality
- Send account updates and service notifications
- Provide customer support
SMS and Text Messaging
As part of our service, we send automated text messages on behalf of our clients to their callers. Important details about our text messaging:
- Message Frequency: Message frequency varies based on caller interactions and client settings
- Costs: Message and data rates may apply according to your mobile carrier plan
- Opt-Out: Reply STOP to any text message to opt out of future messages
Voicemail and Call Recording
Main Ave Marketing may deliver pre-recorded voicemail messages (ringless voicemail) and record phone calls as part of our services:
- Ringless Voicemail: We may send pre-recorded voicemail messages directly to your voicemail inbox without your phone ringing, for service updates and business communications
- Call Recording: Calls made through our system may be recorded for quality assurance, training, and to provide call summary services
- Consent: By providing your phone number through our forms or signing up for our services, you consent to receive ringless voicemail messages and to have calls recorded
- Opt-Out: Contact us at tad@mainave.marketing to opt out of voicemail messages or call recording at any time
Data Sharing
We do not sell your personal data. We only share information with trusted service providers who help us deliver our services:
- Twilio: For phone and SMS services
- OpenAI: For AI processing and natural language understanding
- Google Workspace: For email and calendar services
These providers are contractually required to protect your information and use it only for the specific services they provide to us.
Data Retention
We retain your data as follows:
- Call Recordings and Transcripts: Stored for 90 days unless you request longer retention
- Account Information: Retained while your account is active and for a reasonable period after cancellation for business purposes
- Text Message Logs: Retained for service delivery and compliance purposes
Your Privacy Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal and business requirements)
- Opt out of text messages by replying STOP
California Consumer Privacy Act (CCPA)
California residents have additional rights under the CCPA, including:
- The right to know what personal information we collect and how we use it
- The right to delete personal information (with certain exceptions)
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising CCPA rights
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
- Email: info@mainave.marketing
- Subject Line: "Privacy Request" for faster processing
Last updated: May 26, 2026