Terms of Service
Agreement for using Main Ave Marketing's AI text-back and call recording services
Agreement to Terms
By signing up for or using Main Ave Marketing's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Our Services
Main Ave Marketing LLC provides the following services:
- AI Text-Back: Automated text message responses to missed calls using artificial intelligence
- Call Recording and Transcription: Recording phone calls and providing written transcripts
- AI Transaction Coordinator: AI-powered assistance for managing real estate and business transactions
- Lead Management: Dashboard and tools for managing customer interactions
SMS Consent and Terms
By signing up, you consent to receive automated text messages, ringless voicemail messages, and recorded phone calls from Main Ave Marketing related to your account and services. Calls may be recorded for quality assurance and training purposes. You may opt out of text messages at any time by replying STOP. You may opt out of voicemail messages by contacting us at tad@mainave.marketing. Message and data rates may apply according to your mobile carrier plan. Message frequency varies based on your account activity and service usage.
Subscription Terms
- Billing: Services are billed monthly on a month-to-month basis
- No Contracts: No long-term contracts required - cancel anytime
- Payment: Payment is due in advance each billing cycle
- Cancellation: You may cancel your subscription at any time with no penalties
- Refunds: We offer a 30-day money-back guarantee for new customers
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial purchase if you are not satisfied with our services. To request a refund:
- Contact us at info@mainave.marketing within 30 days
- Include "Refund Request" in the subject line
- Provide your account details and reason for the refund
- Refunds are processed within 5-7 business days
Acceptable Use
You agree to use our services only for legitimate business purposes. You may not:
- Use the service for spam, harassment, or illegal activities
- Send unsolicited marketing messages through our system
- Attempt to access or interfere with other users' accounts
- Use the service in violation of applicable laws or regulations
- Reverse engineer or attempt to copy our technology
Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for:
- Temporary service outages or maintenance windows
- Issues caused by third-party providers (phone carriers, internet services)
- Force majeure events beyond our reasonable control
Data and Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you also agree to our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount you paid for services in the 12 months prior to the claim
- We are not liable for indirect, incidental, special, or consequential damages
- We provide services "as is" without warranties of any kind
- You assume responsibility for backing up important data and communications
Modifications to Terms
We may update these Terms of Service from time to time. We will notify you of material changes by:
- Posting the updated terms on our website
- Sending an email notification to your account email address
- Providing at least 30 days notice before changes take effect
Account Termination
Either party may terminate this agreement at any time:
- You may cancel: At any time through your account dashboard or by contacting us
- We may terminate: For violations of these terms, non-payment, or illegal use
- Data retention: Account data is retained for 30 days after termination for reactivation purposes
Governing Law
These terms are governed by the laws of the State of Wyoming, United States. Any disputes will be resolved in the courts of Wyoming or through binding arbitration.
Contact Information
Questions about these Terms of Service? Contact us:
- Email: info@mainave.marketing
- Subject Line: "Terms Question" for faster processing
Last updated: May 26, 2026